How we ship your order, how long it takes, what it costs, and what happens if something goes wrong.
We ship across India from our Delhi studio via Delhivery, Bluedart, DTDC, and India Post. Orders leave within 24–48 hours. Delivery takes 3–7 working days. Free above ₹1499, flat ₹79 below. COD available with a ₹49 surcharge. Every order is trackable via email and WhatsApp. International shipping not currently available.
Our typical delivery windows by region:
| Region | Typical delivery time | Notes |
|---|---|---|
| Delhi NCR | 1–2 working days | Same-city usually arrives next day |
| Metro cities Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad |
3–5 working days | Via trackable courier |
| Tier 2 cities Jaipur, Lucknow, Chandigarh, Indore, Kochi, etc. |
4–6 working days | Via Delhivery/DTDC |
| Smaller cities & towns | 5–7 working days | May go via India Post for some pincodes |
| Remote / North-East / hill regions | 7–10 working days | Limited courier coverage |
Note: These are working-day estimates (Mon–Sat excluding public holidays). Delays can happen due to weather, strikes, or local events outside our control. If your parcel is delayed beyond the ranges above, we investigate with the courier and keep you updated.
| Order value | Standard | Express (1–2 days) |
|---|---|---|
| Below ₹1499 | Flat ₹79 | +₹199 |
| ₹1499 and above | Free | +₹199 |
| Cash on Delivery | +₹49 surcharge on all COD orders, regardless of order size | |
All shipping costs are shown at checkout before payment. GST is already included in product prices.
As soon as your order ships, we send you a tracking link. You can check status in one of three ways:
Real-time tracking updates are provided by the courier (Delhivery, Bluedart, DTDC, India Post). Occasionally tracking status takes 12–24 hours to update after handover — that's normal.
COD is available across India except a small number of remote pincodes that our courier partners flag as non-serviceable. Availability is confirmed at checkout based on your pincode.
We do not currently ship outside India. International shipping is on our roadmap — we need to finalise customs classification, export-compliant packaging, and international courier rates before launching this reliably.
If you're abroad and want to be notified when we launch international shipping, email hello@annaztatto.shop with your country and we'll add you to the launch list. No obligation to buy.
We use the following shipping providers:
We share only the information necessary for delivery (your name, address, phone, order reference). See our Privacy Policy for details.
Our published delivery ranges are based on what typically happens. Occasionally parcels are slower due to weather, courier disruptions, or local events. Here's what to do:
If the parcel or its contents arrive visibly damaged:
See our Refund Policy for full scenario-by-scenario details.
You can change your shipping address within 8 hours of placing an order (approximately our dispatch window). After that, the parcel has already been handed to the courier and address changes are handled by the courier directly — sometimes free, sometimes with a small re-routing fee depending on the provider.
Our courier partners typically attempt delivery up to 3 times. After 3 failed attempts, the parcel is returned to us. If the failure was due to an incorrect or incomplete address provided by you, we charge a reshipment fee for another attempt. If you asked us to hold delivery due to travel, we hold the parcel for up to 14 days at no extra cost.
For shipping questions:
WhatsApp: +91 96397 84727 (fastest)
Email: hello@annaztatto.shop
Phone: +91 011 6338 3263 (studio hours, Mon–Sat 10am–7pm)